Returns, exchanges & refunds
You may return or exchange your new and unused purchase within 14 days of delivery by presenting the CCM coupon or invoice of your purchase, in the case that:
- The delivered item does not correspond to the description presented on the webpage, is damaged or has other flaws. If this is the case then the seller will organize the return or exchange of the item.
- The purchased item is not subjected to qualitative and quantitative changes, yet the buyer still would like to return or exchange it. In this case, the buyer covers the costs associated with the process (among others item this includes transportation costs, bank transactions).
In the case of an item return, if the quality of the product is inconsistent with the description of the product, there will be no additional holdings from the refundable sum.
In the case of an item return, if the refund is made for a product that is consistent with the quality of the item that is advertised, there will be additional holdings from the refundable sum such as/but not limited to delivery cost, bank service fees, etc.
In the case of payment by bank cards, 3% of the sum is refundable.
To order an item on Holani.am select the item/items you would like to purchase, indicate the delivery address, phone number and select your preferable payment method from the listed options:
- cash payment
- bank transaction
- credit card or debit card (Master, Visa, ArCa):
Please note that cash payments are accepted only in AMD in conformity with the Armenian legislation*.
We offer free of charge delivery in Yerevan city.
Delivery lead time
We work Monday to Friday from 9 am to 6 pm.
The purchase will be delivered within the 24 hours after the confirmation.